Shipping, Exchange and Return
Once the customer has made a purchase through the website www.pleiq.com, it will be processed by the logistics area the next business day. It is estimated that national shipments have a delivery time of 3 to 5 business days. Postal mail companies may vary depending on shipping conditions.
GIVEN CURRENT PANDEMIC CONDITIONS, DELIVERY TIMES MAY VARY NATIONAL LEVEL, FROM 3 TO 15 BUSINESS DAYS.
PleIQ customers who have purchased their products through the website www.pleiq.com may request an exchange or return of their products, as established below
Product change for the same product: Product changes will only be made for the same one, when it is evident that due to a printing or manufacturing error the product is defective, and does not allow the user to make effective use of the product and its benefits.
Change of product for another product: When the user has purchased a product that does not correspond to their needs, or has involuntarily made an erroneous purchase.
The product must be in perfect condition and must be delivered with its original packaging, all its accessories, manuals and other parts where appropriate. The customer must pay the difference in price that exists between the products. The shipment or transfer of the products will be the responsibility of the customer.
To process the logistics of product change, the user must communicate through our channels through shopping@pleiq.com
Product change does not apply
- When the product has been used.
- When the user had used the access code for the mobile application, if the product had one.
- When the product does not have an access code for the mobile application due to a misprint, in that case, the customer may communicate through our channels support@pleiq.com where they will attend to the specific need of the user who wishes to activate.
In the event that the client wishes to return the product in accordance with the provisions of the Consumer Protection Law, the amount paid for the product will be returned to the client.
The product must be returned in good condition, with the original packaging elements, such as labels, warranty certificates, user manuals, boxes, protection elements or their respective value, to the place indicated by the supplier.
To process the return logistics, the user must communicate through our channels through shopping@pleiq.com
Product return does not apply
- When the product has been used.
- When the user had used the access code for the mobile application, if the product had one.
- When the product, due to a misprint, does not have an access code to the application, in that case, the user may communicate through our channels support@pleiq.com where they will attend to the specific need of the user who wishes to activate.
All conditions will be subject to the Consumer Protection Law of the Republic of Chile. For more information you can write to us at hola@pleiq.com