Terms & Conditions

Preguntas y respuestas frecuentes


    Effective Date: July 1, 2017

    These Terms and Conditions (hereinafter "Conditions"), which may be modified over time, are applicable and govern all direct and indirect products and services, available through computers, cell phones, mobile devices and in general from any Type of device, through applications, web pages, or any medium, provided by PleIQ Smart Toys SpA (hereinafter PleIQ), a joint stock company incorporated in Chile, with registered offices at Merced 838 A 117, Santiago, Santiago, Chile.

    By accessing and using the products and services, you agree to be legally bound by these Terms, which establish a contractual relationship between you and PleIQ. This page, application, Web Platform, its content, structure, infrastructure, and services are made available to you by the terms and conditions specified below.

    Access and use of the services offered are subject to the condition that you accept these conditions, the use of any of the products or services provided will be understood as acceptance. These Terms expressly supersede previous agreements or commitments with you. PleIQ may immediately terminate these Terms or any of the Services in respect of you or, in general, refrain from offering or denying access to the Services or any part thereof, at any time and for any reason.

    Additional and / or complementary conditions may apply to certain Services or Products, such as policies for a particular event, activity or promotion. Such additional conditions will be communicated to you in relation to the applicable Services. The additional and / or complementary conditions will be established in addition to the Conditions and will be considered part of these, for the purposes of the applicable Services or Products. The supplementary and / or complementary conditions shall prevail over the Conditions in case of conflict concerning the applicable Services.

    PleIQ may modify the Conditions relating to Products and Services when it deems appropriate. The modifications will be understood as valid, known, and therefore, will be applicable, from the exact date of update by PleIQ in this site, Application, Web Platform and / or in the specific conditions of the promotion or particular event of which Try The access or use that you make from that moment, will be understood as acceptance of the modifications published by PleIQ.

    The collection and use of personal information in connection with the Services and / or Products offered will be by the "Privacy Policy of PleIQ Smart Toys SpA", available at https://www.pleiq.com/terms, which is an integral part of these Terms.

    ⁃ “PleIQ", "us", "our" or "the company": refers to "PleIQ Smart Toys SpA.
    ⁃ “Web Platform": is the web tracking system designed by PleIQ to measure the interactions and advances of the child in the educational challenges within the mobile application.
    ⁃ “Application": It is the mobile application designed by PleIQ, which accompanies a physical toy, composed of a set of 8 cubes of letters, numbers and special characters, which when used together, allows to visualize a set of 48 experiences in Augmented reality.
    ⁃ “User": Who registers and creates a user account for the use of the application and the web platform, who must be of legal age, have the capacity to contract, and be responsible for supervising the use made of our Products and services and to manage the child's game profile.
    ⁃ “Profile": It is the personalized game account of the child, created and supervised by the "User" that will allow him to play and make use of the mobile application in conjunction with the physical toy.
    ⁃ Code: Is the serial located inside each of the physical toys of PleIQ, and with which you will have access to the creation of the user account. Each code is unique and unrepeatable.
    ⁃ User Account: It is the account created by the "User" through which you have access to the "Application" and the "Web Platform."
    ⁃ Products: Son PleIQ Home and PleIQ School.
    ⁃ PleIQ Home: It is an educational toy composed by a set of 8 cubes of letters, numbers and special symbols, accompanied by an application and a tracking web platform.
    ⁃ PleIQ School: Educational tool consisting of a set of 8 cubes of letters, numbers and special symbols, plus a mobile application and a tracking web platform designed for educational institutions.

    PleIQ is a new type of educational toys that use augmented reality to stimulate the multiple intelligences in children from 3 to 8 years through the perfect combination of traditional and digital games, thus reinventing the way they play and learn.

    The game consists of a set of 8 cubes and an application, which together create magic, transforming letters, numbers, and symbols contained in the 8 cubes, in 48 incredible experiences of learning through increased reality through the use of the application.

    Further. PleIQ offers a Web Platform, which will allow you to monitor the children's learning through the advancement of each intelligence. So you can see the progress over time, and receive personalized recommendations to improve on almost 200 competitions.

    The information presented in the Application and the Web Platform, is based on the information that the user has provided and the use made of the Application, PleIQ does not guarantee that all the information is accurate, complete and correct, being this of exclusive responsibility Of the User.

    PleIQ is not responsible for errors of any kind (e.g., manifest and typographical errors), server interruptions or updates, repairs and maintenance of the Web Platform and Application; Regarding inaccurate, misleading or false information, or lack of information.

    By clicking "accept" when registering to use our products and Services, you agree to be bound by these Terms and the "PleiQ Smart Toys SpA Privacy and Cookies" policies.

    In order to use our Application and Web Platform in conjunction with our products, you must register and keep active a User Account (hereinafter "Account"), which is personal and non-transferable. In order to obtain an Account, you must be at least 18 years of age or be a Legal Person with a Single Tax Roll, and have the ability to contract, account registration requires you to communicate certain personal information to PleIQ, so we can request data such as: Your name, address, mobile phone number, as well as at least one valid payment method. You agree to keep the information in your Account accurate, complete and up to date. Failure to maintain Account information accurately, completely and up to date, including having an invalid or expired payment method may result in your inability to access and use the Products and Services.

    You are responsible for all activity that occurs in your Account and you agree to keep the user name and password of your Account safe and secure at all times. Unless PleIQ allows otherwise in writing, you may only own an Account.

    The Users guarantee and are solely responsible for the veracity, accuracy, validity, and authenticity of all information provided, facilitated and / or registered in our Platform, and incorporated into their Account, committing to keep it duly updated. PleIQ shall not be liable for any such information being inaccurate, accurate and current.

    PleIQ products and services are designed for children from 3 to 8 years old, as previously mentioned, but in order to access all of their functions, you must create a User Account. The owner of the User Account, will be responsible for the creation of the child's game profile and must supervise and manage the use of your Account.

    The user must be a person over 18 years of age with legal capacity to contract, and may not authorize third parties to Manage or supervise the use of your Account by children.

    The User may not assign or otherwise transfer his or her Account to any other person or entity. You agree to comply with all applicable laws when using the Products and / or Services, and may only use them for legitimate purposes, and it is strictly prohibited to use them directly or indirectly for purposes.

    You are responsible for obtaining access to the data network necessary to use the Platform. The rates and fees for data and messages on your mobile network may apply if you access or use the Application or the Web Platform from a wireless device and you are responsible for such fees and charges. You are responsible for acquiring and upgrading the compatible hardware or devices required to access and use the Platform. PleIQ does not guarantee that the Application or the Web Platform will work on any particular hardware or device.

    The income you make to our site or your use of our products or services through third party applications or platforms will correspond to contractual relations with third parties, of which PleIQ can not be held responsible.

    You may not: (i) remove any copyright, trademark or other proprietary notices from any part of the Web Platform and / or Application; (Ii) reproduce, modify, prepare derivative works on the content of the Web Platform or the Application, distribute, license, lease, resell, transfer, publicly display, publicly display, transmit, retransmit or otherwise exploit the Web Platform Or the Application, except as expressly permitted by PleIQ; (Iii) decompile, reverse engineer or disassemble the Web Platform or the Application, except as permitted by applicable law; (Iv) link, reflect or frame any part of the Web Platform or Application; (V) cause or launch any program or script for the purpose of extracting, indexing, analyzing or otherwise performing data mining from any part of the Web Platform or Application, overloading or blocking unduly the operation and / or functionality of any appearance; Or (vi) attempt to gain unauthorized access or damage any aspect of the Web Platform or the Application or its related systems or networks.



    Subject to the limitations set out in these terms and conditions, and insofar as permitted by law, PleIQ, nor its directors, partners, employees, agents, subsidiaries, affiliates, parent companies, affiliates, distributors, licensees, agents and Any related person, understood as such or established in article 100 of Law 18,045 of the Republic of Chile, is or will be liable to Users in respect of: a) Loss or punitive damages, special, direct or indirect, loss of production , Profits, revenues, contracts, as well as losses or damages of customers or reputation and losses of claims; B) Errors related to the description of the information, including the information indicated in our Web Platform or Application, c) Losses, damages or costs (direct or indirect, consequential or punitive) suffered, contracted or paid by the User, arising or related The use, availability or delay of the Web Platform or Application; And / or (d) In general, any damages, including in these emergent damages, moral damages and loss of profits, direct or indirect, consequential or punitive, that the User suffers due to acts, errors, negligence, deliberate omissions, defaults, misrepresentation, strict tort, or (wholly or partially) attributable to suppliers (including among these to their directors, partners, employees, agents, subsidiaries, affiliates, parent companies, affiliates, distributors, licensees, And any related person, understood as such or established in article 100 of Law 18,045 of the Republic of Chile), whose products or services, directly or indirectly, are available, offered or promoted, in or through the Platform, Including any cancellation (partial or total), strike, force majeure, or other cases beyond the control of PleIQ.

    Suggested for children over 3 years. The educational contents of the product are based on the education curriculum approved by the Chilean Ministry of Education for Pre-school (NT1, NT2), and have been validated with kindergarten and basic education educators. The activities and recommendations are designed by kindergarten teachers and basic education for children between the ages of 3 and 8 years.

    The products designed, developed and manufactured by PleIQ are complementary educational tools and are not substitutes for formal education.

    PleIQ suggests to parents, educators and representatives, take into account and respect suggestions on the use of mobile devices and the appropriate exposure time in children, which are performed by national and international pediatric medical institutions.

    Unless otherwise specified herein, these Terms shall be governed by and construed exclusively under Chilean law, excluding its conflict of laws rules. The 1980 Vienna Convention on Contracts for the International Sale of Goods (CISG) will not apply. Any dispute, conflict, claim or controversy, of any kind, arising out of or in connection with these Conditions, including those relating to their validity, interpretation and enforceability (any "Dispute"), must necessarily be submitted To mediation procedures under the Mediation Regulation of the International Chamber of Commerce ("ICC Mediation Regulation"). If such dispute is not settled within sixty (60) days from the date on which the request for mediation under the ICC Mediation Regulation is made, such a dispute shall be referred to and resolved by an arbitrator . The arbitrator shall be appointed by mutual agreement of the parties, and in the absence of such agreement shall be designated by the Ordinary Justice. In this case, the referee will have the status of mixed referee, that is, arbitrator as to the procedure and of right as to the ruling. The designation must fall on a person who has been professor of the chairs of civil law or commercial law of the faculties of law of the University of Chile or the Pontificia Universidad Católica de Chile for the space of at least two full years.

    The language of mediation and / or arbitration will be Spanish. The existence and content of mediation and arbitration proceedings, including documents and reports submitted by the parties, correspondence between the interveners, correspondence of the mediator, requests and awards issued by the sole arbitrator shall be kept in strict confidentiality and Shall not be disclosed to any third party without the express written consent of the other party, unless: (i) disclosure to the third party is reasonably necessary to carry out the mediation or arbitration procedure; And (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation set forth in this document.

    PleIQ may notify you using a general notice on the Services, or by an email sent to your email address in your Account. You may notify PleIQ by written communication by registered letter sent by a notary public to PleIQ address at Merced 838 A 117, Santiago, Región Metropolitana, Chile.

    All material contained in these pages, the Application and the Web Platform, belongs to PleIQ.

    Reproduction in whole or in part without prior authorization is prohibited.

    You may not assign or transfer these Terms, in whole or in part, without the prior written consent of PleIQ. You give your approval to PleIQ to assign or transfer these Terms, in whole or in part, to: (i) a subsidiary or affiliate; (Ii) an acquirer of the capital, business or assets of PleIQ; Or (iii) a successor by merger. If any provision of these Terms is deemed to be unlawful, void or unenforceable, in whole or in part, in accordance with any law, that provision or part thereof shall be deemed not to be a part of these Terms, Validity, and enforceability of the rest of the provisions of these Conditions will not be affected. In such a case, the parties shall replace such unlawful, null or unenforceable provision, in whole or in part, by a legal, valid and enforceable provision that has, to the extent possible, an effect similar to that of the unlawful provision, void Or unenforceable, given the contents and purpose of these Conditions. These Terms constitute the entire agreement and understanding between the parties about the object and supersede and supersedes all prior or contemporaneous contracts or agreements about said object. In these Conditions, the words "including" and "includes / n" shall mean "including, but not limited to".

    Consultations of any kind, or Claims for any reason, must be sent to the designated PleIQ agent. Visit the PleIQ website at https://www.pleiq.com for designated addresses and additional information or contact us via the following e-mails:

    General Inquiries: hello@pleiq.com
    Technical Inquiries: support@pleiq.com
    Administrative Inquiries: accounting@pleiq.com

    Effective Date: July 1, 2017

    These regulations come into force from the moment any person downloads, has access and / or makes use of our website, application or products; And describes how we use and process your personal information. You will also find our contact details, in order to be able to clarify any doubts about it.

    The privacy of information from our suppliers and users is of the utmost importance for PleIQ Smart Toys SpA (hereinafter "PleIQ"), which is why we take the necessary safeguards and precautions to safeguard your information. As a normal part of our activity and the services we provide, we collect and in some exceptional cases, we reveal total or partial information of the Users of our Web Platform and Application.

    PleIQ may modify these privacy policies without notice. Therefore it is recommended that you review them regularly. If you do not agree with these privacy policies, you should not continue to use our products and services.

    The products and services offered by PleIQ require, for the use of the web platform, and the application, the creation of a user account, which must be created and administered by persons who have the legal capacity to contract, and who will be responsible for supervising the Use of the profiles of said accounts. To all intents and purposes, in this instrument, the terms defined in "General Terms and Conditions of PleIQ Smart Toys" shall be understood by such definitions.

    PleIQ collects on its users and their respective profiles, from the Web Platform and / or Application, certain information, reason for which, when registering and / or navigating in the Platform and / or Application, the user or visitor, consents to That your personal information is used in accordance with the policies described below. This document is an integral part of the "General Terms and Conditions of PleIQ Smart Toys SpA".

    When you visit, browse and / or register on our Web Platform and / or Application, even if you do not buy any of our products, we may collect certain information such as your IP address, browser, and information about your computer's operating system, location, and others. If you use a mobile device we may also collect data that identifies it. In turn, at the moment of registering in our Web Platform and / or Application, you must enter the data that you request, such as name, addresses, emails, telephone numbers, payment data, and other required documents. The users, guarantee and are exclusively responsible for the truthfulness, accuracy, validity, and authenticity of all information provided, facilitated and / or registered in our Web Platform and / or Application, committing to keep it duly updated.

    Even if you delete a game profile, and / or user registration data, and without prejudice to modifications and / or updates made to the information provided and / or registered, and even in cases where the user closes their account; PleIQ may retain all present and past information, for such purposes as it deems appropriate, without establishing any relationship between the usage information that will be part of the statistics and personal data of the user account that generated it, all in accordance with the "General Terms and Conditions of PleIQ Smart Toys SpA" and Privacy, such as for reasons of security, resolution and / or clarification of conflicts, disputes or claims, detection and resolution of problems, and even for legal reasons.

    Notwithstanding that the user must necessarily be a person of legal age, who has the capacity to contract, and who will be responsible for the use and supervision of the use made of the game profiles, our product is designed to Be used by children, so when you create a game profile within your user account, you will be asked about a player's name and age.

    This information will be used by PleIQ in order to adapt the level of difficulty and the different sections of the game.

    PleIQ will collect all the information of use of the mobile application, which is transmitted safely to the Web Platform of tracking through our servers, located in the USA, the transference of information to the platform allows to make customized reports and recommendations to the Responsible users and administrators of the profile on the interactions and evolution of the game profile of each child.

    PleIQ on the other hand, will be able to carry out internal studies on the evolution of the players within the specific profiles, in order to generate reports and global studies of the use of the product, for the above it will be able to make use of all the information related to the use of the Application and respect to each specific profile, and hereby you expressly release your authorization and accept the terms and privacy in all its parts.

    PleIQ will not deliver personal information requested by the user or players, such as their name, address or telephone number to third parties outside PleIQ, its subsidiaries or associates, or institutions that use our products under the PleIQ School agreement, but will only use Purposes that are unilaterally deemed necessary and relevant to the information collected regarding the use of user accounts and game profiles such as their progress, evolution or progress, their main skills, among others.

    In order to use PleIQ products and services, whoever uses our Web Platform and / or Application must register as a User, provide PleIQ with a series of personal and commercial data, hereinafter "Personal Information", the User being the sole and exclusive Responsible for the truthfulness, accuracy, validity and authenticity of all information registered in the Web Platform and / or Application. Within the information requested, PleIQ may require, collect and store: nicknames or pseudonyms to operate on the Platform and / or Application, name or business name, identity card number or single tax roll, telephone numbers, addresses, e-mail , Current powers, data on current accounts and / or credit cards, and so on.

    The Users authorize and give their consent for PleIQ to have permanent access to all the information contained in their account, in the Application, in the Web Platform, including information regarding contacts, interests, searches, messages, audiovisual content, Images, and in general all Personal Information and information generated, used and contents hosted in your User Account.

    Users registered on the Web Platform and / or Application may request the termination or closure of their registration and / or closure and / or deletion of their account. Notwithstanding the foregoing, and as already noted, PleIQ may retain all present and past information, for such purposes as it deems appropriate, in accordance with the "General Terms and Conditions of PleIQ Smart Toys SpA" and "Privacy" rules, Such as for reasons of security, resolution and / or clarification of conflicts, disputes or claims, detection and resolution of problems, and even for legal reasons

    The Users, consent and expressly authorize PleIQ, to automatically collect and store, without prior request, information on the activity of Users, such as and without the following statement is limited or limiting, URL from which they come , What URLs they are currently accessing, which browsers they are using, IP addresses, visited pages, searches made, publications, purchases, sales ratings and replies entered, messages in forums, contact lists, telephone numbers, emails, and so on. Visitors and Users expressly declare, to be authorized to be able to deliver all the information referred to.

    Personal Information, and in general any information collected by PleIQ, may be shared by PleIQ with third parties, for the following purpose:

    ⁃ In a case of judicial requirements or that the law allows or requires, or is strictly necessary to prevent, detect or prosecute fraud and criminal acts; PleIQ may share any information you have collected or received, including Personal Information, with relevant agencies, entities, institutions and governmental authorities. PleIQ may, without prior judicial requirement, nor authorization of Users, and upon the suspicion of any of its partners, directors, employees, and dependents in general, or of any of the Outsourcing Companies; Of the presence and / or configuration of any illicit, make the pertinent complaints and deliver the information related to the case. At the same time, PleIQ may supply any information it has collected or received, including Personal Information, to entities involved in resolving disputes, such as: Insurance Companies, Mediators and / or Judges, Private Referees, and so on.

    PleIQ does not accept or tolerate conduct considered to be "spamming," either by Users, and in general, any visitor to the Web Platform and / or Application, is performed in any way. Indiscriminate sending of messages of any kind is absolutely prohibited.

    PleIQ may suspend, disable and / or temporarily or permanently close those Users who violate this policy.

    PleIQ complies with all applicable regulations regarding security measures applicable to Personal Information, using for this purpose the industry standards regarding protection of the confidentiality of your Personal Information, including, in other measures, firewalls, ), Secure Socket Layers ("SSL") and protection against attacks of spurious requirements. Notwithstanding the preceding, and if PleIQ uses the necessary measures to safeguard the security and confidentiality of Personal Information, perfect security does not exist on the Internet, so PleIQ is not responsible for illegal interceptions or violation of its systems or Databases by unauthorized persons, nor the misuse of the information obtained by those means.

    For any clarification regarding these regulations, and in general the regulations governing the products and services provided by PleIQ and our Web Platform and / or Application, as well as concerning your Personal Information, you can send us an e-mail indicating in detail the Reason of your communication to the following emails:

    General Inquiries: hello@pleiq.com
    Technical Inquiries: support@pleiq.com
    Administrative Inquiries: accounting@pleiq.com

Do you need help?

Please let us know

PleIQ revolutionizes toys that have hundreds of years of history by enhancing their impact on the development of the next generations!

Konrad Fernandez

Konrad Fernandez

Chief Operating Officer

As a mother I want my daughter to interact with technology. If she can learn while doing so and also allow me to observe her skills, that is perfection. Thank you PleIQ!

Vanessa Marcano

Vanessa Marcano


PleIQ is an incredibly innovative company that uses new technologies to improve early childhood education through play and self-discovery.

Marcus Dantus

Marcus Dantus


The versatility of the product, the imagination of the team and the huge market they target allow us to witness a paradigm shift in our day to day lives.

Pepe Pascual

Pepe Pascual

Scout / Wayra Chile

PleIQ in the news

Pleiq box with cubes

Buy your PleIQ now!

Let your children be among the first ones to use PleIQ and be part of the evolution in the early education.


Our partners and allies